Privacy Policy

Last updated: December 2025

Kidzplay (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, how it is stored, and your rights under UK GDPR and the Data Protection Act 2018.

This Privacy Policy applies to:

  • Kidzplay Membership
  • PartyHero (AI party planner via WhatsApp)
  • Funopolis membership access
  • Acuity booking system
  • Stripe billing and subscriptions
  • Our website and contact forms

If you have questions, email us at: [add your support email]

1. Who we are

Kidzplay is a digital membership and party technology platform. We provide:

  • Kidzplay monthly membership
  • Access to Funopolis for active members
  • The PartyHero WhatsApp party planner
  • Online booking through Acuity
  • Secure payments via Stripe

We no longer operate soft play venues directly.

2. What personal data we collect

We collect the following types of information:

a. Information you provide directly

  • Name
  • Email address
  • Phone number
  • Child’s name(s) if you choose to provide them
  • Membership details
  • Payment-related data (processed by Stripe — we do not store card numbers)
  • Messages sent via our contact form
  • Details submitted to cancel old Kidzplay memberships

b. Booking information

When you book via Acuity, we collect:

  • Your name
  • Your email address
  • Your booking details
  • Any notes you provide

c. PartyHero data

If you use PartyHero, we may collect:

  • Guest names and mobile numbers (provided by you)
  • RSVP responses
  • Dietary information (if supplied by guests)
  • Gift contributions (processed by Stripe)

d. Technical data

  • IP address
  • Browser type
  • Device information
  • Cookies (see section 10)

This helps improve our website performance and security.

3. How we use your data

We use your information for:

Membership

  • Managing your Kidzplay Membership
  • Processing payments via Stripe
  • Sending membership updates and venue access information

Booking

  • Allowing you to book visits at Funopolis via Acuity
  • Managing and confirming your bookings

PartyHero

  • Sending invitations on your behalf
  • Managing RSVPs and guest lists
  • Providing optional services such as Birthday Fund or Party Boxes
  • Delivering digital content (e.g., name generators or badges)

Customer support

  • Responding to enquiries
  • Cancelling old Kidzplay memberships on request

Service improvements

  • Understanding how people use our website
  • Improving user experience
  • Adding new features or partner venues

We only use your information where we have a lawful basis (see Section 4).

4. Legal basis for processing

We process your data under the following lawful bases:

  • Contract — to manage your membership, bookings, or PartyHero usage
  • Consent — for marketing communications or optional data fields
  • Legitimate interest — to improve our services or ensure security
  • Legal obligation — to comply with accounting or data protection requirements

You may withdraw consent at any time.

5. Who we share your data with

We only share your data with trusted third-party providers necessary to deliver our services:

Stripe

Processes membership payments, Birthday Fund contributions, and checkout purchases.
Stripe stores and encrypts all payment card details.

Acuity Scheduling

Used for booking visits at Funopolis.
Stores your booking details securely.

WhatsApp Business API providers

(Only if you use PartyHero.)
Used to send invitations, reminders, and automated messages.

OpenAI

Used to generate PartyHero text responses (e.g., reminders, name badges).
We do not send sensitive personal data to OpenAI.

Email service providers (e.g., Mailchimp)

Used to send emails and updates.

We do not sell your data to third parties.

6. How long we keep your data

We retain data only as long as needed for the purposes described:

  • Membership account data — kept while your membership is active
  • Old membership cancellation details — deleted once processed
  • Booking data — typically retained for 12–24 months
  • PartyHero guest lists — automatically deleted within 90 days
  • Payment records — held for 6 years (legal obligation)

7. How we protect your data

We use a combination of:

  • Encrypted transmission (SSL)
  • Secure servers
  • Role-based access controls
  • Regular audits and monitoring

Where third-party systems are used (Stripe, Acuity, OpenAI, WhatsApp), they meet UK GDPR security standards.

8. Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Object to certain processing
  • Request a copy of your data in a portable format

To exercise these rights, email: [insert email]

9. Children’s data

Kidzplay services may involve children’s names when provided voluntarily by a parent (e.g., PartyHero).
We do not market directly to children or allow children to create accounts.

Parents may request deletion of any child-related data at any time.

10. Cookies

We use cookies for:

  • Basic website functionality
  • Analytics
  • Improving user experience

You can disable cookies through your browser settings.

More details can be found in our Cookie Policy (if applicable).

11. International transfers

Some of our third-party tools (e.g., OpenAI, Stripe, WhatsApp Business API) may store data outside the UK.
We only work with providers that comply with:

  • UK GDPR
  • EU-US Data Privacy Framework (where applicable)
  • Standard Contractual Clauses (SCCs)

12. Updates to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

13. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: hello@kidzplay.co.uk
Address: Dockfield Road, Shipley, BD17 7AD