Entry Terms & Conditions

By entering our facilities, or purchasing any of our services online, you agree to adhere to these terms and conditions. These terms and conditions apply to every member of the party who enters our premises under your booking. Please ask a member of staff for a hard copy of these terms and conditions if required.

Your acceptance of these terms and conditions and your details will be stored in accordance with our privacy policy which can be read here.

When you confirm your booking with us, you are agreeing to these Rules of Play and Full Terms and Conditions. If you do not agree to be bound by and adhere to these policies please do not enter Kidzplay.

For entry into any of our play centres, you must book in advance and have a completed transaction. Your ticket will be sent to you by email. The ticket must be shown upon arrival at the centre, if for any reason you do not have a valid ticket, you may not be allowed to enter.

Rules of Play in the Kidzplay Centres

WASH YOUR HANDS / Children and adults must wash their hands after using the toilet and wash their hands before eating.

NO JEWELLERY or MOBILE PHONES and TIE LONG HAIR UP / Leave badges and jewellery with parents or guardian; wear long hair tied back. Spectacles are worn at the users’ own risk and must have shatterproof lenses. Photography is not permitted.

WEAR SOCKS & APPROPRIATE CLOTHING / Please remove shoes before entering the play areas. Socks must be worn at all times. In contrast, shoes must be worn in laser zones and whilst in role play areas. Clothes with ropes and cords should not be worn in the play area.

SUPERVISION / All children must be accompanied by a supervising adult at all times. Our play equipment is designed for children up to the height of 4’11” ft or 150cm and under the age of 11 years. All under 3’s must be accompanied by an adult on the main/junior play frame. Age restrictions apply on various rides in the play area; please ask our team for more details.

KEEP SLIDES CLEAR / Do not play in front of or climb up the slides.

NO CLIMBING / It is forbidden to climb on the netted walls or the system structure.

NO SHARP OBJECTS / No sharp objects may be taken into the play area.

BE KIND / Fighting, inappropriate language, behaviour or bullying will not be tolerated. People displaying such behaviour may be asked to leave.

NO FOOD IN PLAY AREAS / No food or drinks should be taken into the play area. Chewing gum is strictly forbidden.

NO SMOKE OR FIRE / It is forbidden to smoke, vape or play with fire within the play centre.

NO SICKNESS / Children who are unwell should not enter the play centre. Children who become ill during their visit will be required to leave the play centre.

NO THROWING / Do not throw balls or other objects at other children or visitors.

SEEK ASSISTANCE / Report all accidents to a member of the team to gain support from the First Aider. Report any potential risks of injury or damage to equipment to a team member. Report any behavioural concerns to a team member – please don’t attempt to intervene yourself.

USE THE DESIGNATED FACILITIES / Please don’t hesitate to ask if you require a quiet place to breastfeed or interact quietly with your child. Please use the changing and waste bins provided for nappy changing and toilet training.

24-HOUR CCTV IN OPERATION / Safety is important, closed-circuit television system is operated on these premises for the purpose of safety & good management.

Complete Terms and Conditions for booking and using Kidzplay & Little Bees Centres

(These terms are agreed upon by all supervising adults/team members using the facilities)

WASH YOUR HANDS / Children and adults must wash their hands after using the toilet and wash their hands before eating.

Regular hand washing is the best defence for the prevention of infection, illness and the spread of viruses.

Hand sanitising stations are located at entrances, toilets and throughout the centre. This is an additional measure to help prevent the spread of germs.

All team members are required to frequently wash and sanitise their hands – we ask that visitors to the centre do the same to reduce the risk of viral infection.

The play equipment, toilets and all ‘touch points’ are regularly cleaned and sanitised to prevent viral infection and reduce the likelihood of illness.

NO JEWELLERY or MOBILE PHONES and TIE LONG HAIR UP / Leave badges and jewellery with parents or guardian; wear long hair tied back. Spectacles are worn at the user's own risk and must have shatterproof lenses. Photography is not permitted.

Children with hair longer than shoulder length are required to tie it back using an elastic or hair tie to ensure it does not get caught or trapped in play equipment.

Often children lie down to play on slides and risk their hair being caught. Similarly, hair can become trapped and cause serious injury when caught in suspended play equipment; spiders webbing; rope bridges and climbing apparatus.

Removing jewellery whilst playing prevents the risk of bodily injury and reduces the risk of loss. Wearing jewellery increases the risk of it being caught on netting and play equipment.

Photography is not permitted due to both GDPR regulations and to protect children from being captured in images without their parents' consent.

Spectacles or ‘glasses’ are permitted but must be worn at the visitors' own risk. Children under the age of 5 years are encouraged to wear a spectacle band to keep them firmly in place whilst at play.

WEAR SOCKS & APPROPRIATE CLOTHING / Please remove shoes before entering the play areas. Socks must be worn at all times. In contrast, shoes must be worn in laser zones and whilst in role-play areas. Clothes with ropes and cords should not be worn in the play area.

Our “socks on - shoes off” policy is not only for hygiene protection, and to reduce the risk of fungal transmission – it is in place to reduce the risk of injury when children are having fun and generally running off steam.

When socks are not worn; children are at potential risk of toe, ankle and limb injury. Their bare feet can act ask a fast ‘brake’ - especially when using slides and climbing apparatus. Subsequently, preschool children who often don’t weigh very much; can injure themselves by ‘braking’ with their feet.

Injury from slips, skin burns, tumbling and falls are consistent with bare feet. Therefore, our rules of play clearly state that children must wear socks and be supervised by their adult or parent; and this is especially relevant for preschool-aged children.

Children and adults are advised to wear long trousers, socks and long-sleeved shirts on the play equipment – particularly on slides. This is to minimise the risk of personal injury, particularly from friction burns.

Clothes should be tucked in at all times – and clothes with ropes and cords are not permitted in the play area. This is to prevent them from being caught in slides and on other equipment.

SUPERVISION / All children must be accompanied by a supervising adult at all times. Our play equipment is designed for children up to the height of 4’11”ft or 150cm and under the age of 11 years. All under 3’s must be accompanied by an adult on the main/junior play frame. Age restrictions apply on various rides in the play area; please ask our team for more details.

Play enriches and enhances all areas of a child’s development – it is one of the most important ways in which young children gain essential knowledge and skills. Since play and adventure is at the heart of the facility we provide – so too is the safety and enjoyment of our visitors.

The Kidzplay & Little Bees team members keep a watchful eye on children as they go about their normal tasks, however, children will always remain the full responsibility of the parent/guardian or organiser at all times.

All children must be accompanied by a responsible adult over the age of 18, who must remain within the building at all times. Kidzplay & Little Bees does not accept responsibility for the supervision of children.

We are pleased to provide this facility and whilst we have attempted to make it as safe as possible, the very nature of children’s play means that accidents can occasionally happen.

Our soft play apparatus is only suitable for children who are under 4’11”ft or 150cm in height and under age 11 years and under. Children over this height can supervise younger siblings.

Age restrictions apply on various rides in the play area; please ask our team for more details. These are in place for the safety and enjoyment of all children; to ensure that infants; toddlers and small children have equal opportunity to safe play areas specifically designed for their use.

We encourage all parents or supervising adults to share in this enrichment experience and guarantee the safety of their child, by being in full supervision of their play and interaction with other children and adults.

We cannot, therefore, accept any responsibility for injury or damage to children or clothing whilst using this play area. Parental (adult attending) supervision is essential, as we note that children are not supervised by our team members.

We suggest that you leave all valuables at home. We cannot accept liability for any loss or theft that may occur in the building or from the car park.

KEEP SLIDES CLEAR / Do not play in front of or climb up the slides.

Children love to play and take risks. The truth is that climbing up a slide is quite risky and there is always a real risk of potential injury from other children and adults travelling at speed down a slide. There is also a potential risk from children falling whilst climbing on slides; particularly causing impact wounds to their face or elbows.

NO CLIMBING / It is forbidden to climb on the netted walls or the system structure.

Children love to take risks in play and learning to climb is an important part of a child’s development. However, climbing external or internal netting increases the risk of injury from falling or becoming tangled in netting and the risk of strangulation.

Schemas are patterns of repeatable behaviour which can often be noticed in young children's play. By exploring and practising their schemas in different situations, children become more knowledgeable about the world around them.

The truth is that climbing up a slide is quite risky and there is always a real risk of potential injury from other children and adults travelling at speed down a slide. There is also a potential risk from children falling whilst climbing on slides; particularly causing impact wounds to their face or elbows.

NO SHARP OBJECTS / No sharp objects may be taken into the play area.

It may seem like common sense since every parent tries to protect their child from harm, and sharp objects are usually the first things we teach children about being safe – not getting hurt.

In a soft play environment; sharp objects can not only damage the padding and the fabric of the soft play wrapping and cause rips and tears, but more significantly can cause significant injury by cuts and penetration injury. Damage to the soft play structures can result in injury.

On occasion adults may bring a birthday cake into the play centre, without the express permission of the duty manager – often accompanied by a cake cutting knife. Knives are not permitted on the premises (cakes cannot be adorned with candles and lit, without supervision by a staff member).

If sharp objects are lost or displaced, it is very difficult to find them at speed in a soft play environment. Don’t forget - you may find siblings or friends getting hold of a pair of scissors to chop off chunks of hair!

BE KIND / Fighting, inappropriate language, behaviour or bullying will not be tolerated. People displaying such behaviour may be asked to leave.

The Kidzplay and Little Bees team will take all reasonable measures to ensure the safety and enjoyment of all visitors to the centre and be supportive to resolve constructive feedback.

We reserve the right for our management to refuse entry.

We will endeavour to do our best to support parents of children with special educational needs and provide an inclusive environment for play.

Fighting, inappropriate language or behaviour

We understand that a seemingly noisy children’s environment can make adults and children feel an increased sense of agitation or frustration; including within boisterous play.

To support the safe enjoyment for everyone, the following situational aggression will not be tolerated in this indoor soft play environment:

(1) verbal or physical attacks.

(2) aggressive or coarse language

(3) inappropriate or unfair behaviour around children.

Facts about bullying

Both girls and boys can be bullies.
A child can be both the bully and the victim.
Bullies target children who cry, get mad, or easily give in to them.

Bullying is when one child picks on another child, and may occur again and again. Usually, children who are being bullied are either weaker or smaller, as well as shy, and generally feel helpless. Some children may be at a higher risk of being bullied, such as those with disabilities; special health care needs and especially those who may look or sound different – who are potentially from a different ethnical or cultural background.

Bullying occurs when there is an imbalance of power. Sometimes children argue with each other or make bad choices in their behaviour, this is not bullying.

The 3 types of bullying

Physical—hitting, kicking, pushing, choking, punching
Verbal—threatening, taunting, teasing, hate speech
Social—excluding victims from activities or starting rumours about them

Bullying happens...

At school and in play environments, when teachers and adults are not there to see what is going on
When adults are not watching—going to and from school, on the playground, or in the neighbourhood
Through electronic methods, such as social networks, texting, and instant messaging

Effects of Bullying

Bullying can have consequences for both the bully and the victim. Children who experience any kind of bullying (including cyberbullying) can experience long-term effects, even into adulthood.

For these reasons, we will not accept or tolerate bullying in a children’s indoor soft play environment.

NO FOOD IN PLAY AREAS / No food or drinks should be taken into the play area. Chewing gum is strictly forbidden.

Please respect that Kidzplay & Little Bees soft play centres have their own cafés and therefore bringing your own food to Kidzplay & Little Bees is not permitted.

Please seek consent from the Centre Manager to host an impromptu party – and only use the allocated tables provided.

It is permitted to bring food and drink for babies under 1 year.

Whilst we respect the choice and support parents to bring along carefully selected and, in some instances, home-made birthday cakes – unfortunately we cannot accept liability for illness potentially caused by the consumption of unknown ingredients.

We aim to protect other customers and children from the risk of reaction to allergens and therefore take all necessary precautions to reduce the risk of interaction with unknown food items.

Chewing gum not only has the potential to carry germs and viruses when disposed of; it also is a resistant substance to remove from clothing and other children’s hair.

NO SMOKE OR FIRE / It is forbidden to smoke, vape or play with fire within the play centre.

Please ensure children do not play with firefighting equipment, tamper with “break glass” points or emergency exits.

We ask that all adults who wish to smoke – do so beyond the entrance to the indoor soft play centre; to reduce the risk of inhalation from passive smoke.

Please do not add candles to a cake and light without the express permission of the duty manager and supervision by a team member.

NO SICKNESS / Children who are unwell should not enter the play centre. Children who become ill during their visit will be required to leave the play centre.

The Kidzplay and Little Bees teams work tirelessly to respond quickly to incidents of children being ill – and have specialised kits to respond to bodily fluid clean-up and to ensure the safety and protection of your child and other children visiting the centre.

Vomiting and diarrhoea as well as significant coughing, are all great ways to spread viral infection – which is why we ask children who have become ill during their visit to the soft play environment to leave the centre.

When your little one gets ill, it can be really hard on a parent. The last thing you want is to see your child uncomfortable, suffering or in pain or to take them to an environment where they may feel worse or spread any potential illness to siblings or other children.

This is one of the many reasons we ask that children who are sick prior to visiting the centre; or who have potentially been sent home ill from school - are not brought into a children’s soft play environment.

A few sniffles and a light cough might not seem like a serious illness. But when it comes to a play environment; keeping your child home can be an important decision – both for your child’s health and the health of the other children.

If you’re concerned about whether or not you should stay away from a soft play centre; here are a few ways to make the decision easier… if they have the following indicators, symptoms, or illness:-

Highly contagious illnesses, like the flu or covid.
A sore throat lasting for 48 hours or more.
A fever, which can be the first indicator of a contagious illness or virus.
Vomiting, or vomiting in the past 48 hours.
Diarrhoea of any kind or length.
A rash, particularly if other symptoms are present.

Germs spread rapidly in play environments, and many children even pick up the same virus multiple times as it mutates. More importantly, putting your child in this environment when they aren’t feeling well could result in worsening symptoms and prolonged suffering.

NO THROWING / Do not throw balls or other objects at other children or visitors.

Balls are must-have toys. Parents often introduce them to their baby very early on because they immediately strengthen motor skills and familiarize little ones with their environment. Early on, babies gravitate toward things that roll. An infant will be fascinated by a ball's continuous movement. Balls allow children to feel in control of something other than their own movements.

Balls help build balance skills and allow little ones to practice transferring an object from one hand to the other.

Rolling a ball back and forth is a way to build a social bond between two people (you and your baby, or your baby and a sibling or playmate). This turn-taking game is also an introduction to the concept of cause and effect.

Toddlers will enjoy discovering a ball's abilities and the different effects of bouncing, rolling, tossing, and kicking it. A ball will remain an entertaining toy as your child transitions from independent play and parallel play to collaborative play, which is vital in developing social skills, such as learning how to share, how to follow rules, and how to negotiate.

Therefore, to ensure the enjoyment of all children playing with balls, we ask that children do not throw them, or other pieces of equipment at other children with the intention of harm.

Report all accidents to a member of staff, to ensure that we can provide any necessary assistance and First Aid support; and minimise the potential of reoccurrence. These will be logged and are an important part of ongoing safety audits.

We carry out rigorous daily pre-opening safety checks to ensure that all equipment is checked and confirmed to be safe for use. Please report any damage to Kidzplay & Little Bees soft play property to a member of staff.

Our Duty Managers are trained to support in the kind correction of children’s behaviour and to support children in the best way to play – especially with team games and sports. We maintain a non-threatening stance in relation to children’s play and therefore request that parents or supervising adults report any behavioural concerns to a member of staff. Don’t attempt to intervene yourself.

Breastfeeding is the normal way of providing young infants with the nutrients they need for healthy growth and development – and we support breastfeeding within the indoor soft play environment. However, should you wish for a quiet and undistracted place to feed your baby – please ask a member of our team to direct you.

The use of potties etc. must be conducted in either the toilets or the designated baby change room. Please ensure all nappies are placed in the correct bin provided.

In the interests of Health and Safety, please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible. Report any spillages to a member of staff.

24 HOUR CCTV IN OPERATION / Safety is important, closed-circuit television system is operated on these premises for the purpose of safety & good management.

Many businesses worldwide use CCTV, and for a variety of different reasons. It can be used to protect premises and property, as well as to keep an eye on who comes and goes. It can even be used to boost workplace productivity.

Not everyone is a fan of CCTV though. Some people are concerned that their privacy or the privacy of others may be violated, or that it isn’t actually effective at preventing crime, anti-social or other unwanted behaviour.

Despite these legitimate concerns, there are certain circumstances where CCTV is invaluable – here’s why we use it: -

It acts as a deterrent for crime, anti-social and aggressive behaviour…

A surveillance camera has the power to stop potential criminals in their tracks. No one wants to be caught, and they definitely don’t want their face or evidence of their crime on camera.

It can make customers and staff feel safer…

Our team can take great reassurance from knowing that cameras are covering the whole of the shop floor. This is partly because of the way CCTV acts as a deterrent to anti-social behaviour, reducing the likelihood of abusive behaviour by a customer or even an attempted robbery.

Customers also benefit from the peace of mind that cameras can offer. We aim to demonstrate that our business is responsible and takes the safety and security of our customers seriously.

It can help to prevent and reduce the chances of theft…

With a clear and obvious CCTV system, including plenty of signage, potentially thieves will know that there is far less chance of them getting away with it. In this way, surveillance cameras act as an effective deterrent to theft.

It can help to resolve disputes…

This could mean disputes between customers and staff or internal disputes, but CCTV can help with both. With video evidence of what happened, we aim to investigate properly and establish what really happened.

It’s a vital tool for collecting evidence of crimes…

If a crime does happen, whether it’s theft, assault, sexual harassment or anything else, the cameras will provide vital evidence. This can be passed on to the police and could even be used in a successful prosecution.

It can help with access needs and monitor the movement of children entering/leaving the building…

When entering/leaving the building children can often run through entrances in excitement – CCTV helps monitor any potential hazards and separation of children from their adults.

Some parts of the premises are restricted to just staff, or to certain staff, the CCTV system helps ensure that children and adults do not access potentially hazardous areas.