Welcome Back
From here you can manage your membership payments and update your billing details, as well as find quick links to bookings and support.
Frequently Asked Questions
1. Managing Your Membership
How do I change my card details or billing address?
You can update all your payment information securely in the Stripe customer portal. Click Manage Membership & Payments above and log in with the email address you used when joining Kidzplay.
Where can I see my payment history?
Login to the Stripe portal and you’ll find a full record of past payments, invoices, renewals and upcoming charges.
How do I cancel my membership?
Memberships can be cancelled directly through the Stripe portal. Please check our Membership Terms before cancelling.
2. Logging In & Access Issues
I can’t log into the Stripe portal — what do I do?
Make sure you’re using the same email address you joined Kidzplay with. If you still can’t log in, use the “Contact Us” form and our team will help.
I didn’t receive the Stripe login email.
Check your spam or promotions folder. If it’s not there, request a new login email or contact us for assistance.
3. Booking Play Sessions
Where do I book my play sessions?
Use the Book a Session button above or visit the Venues Booking page.
Do I have to book every time?
Yes — booking ensures we manage capacity safely and comfortably for all families.
Why can’t I see availability for certain times?
Some sessions may be full, member allocations may be capped, or the venue may be closed for a private event.
4. Using Your Membership
Is my membership valid at all Kidzplay venues?
Yes — your membership includes access for eligible sessions.
Can I bring extra children who aren’t on my membership?
Yes, but additional children must be booked on and paid for at the standard PAYG rate.
Do adults need to pay?
No — adult entry is included with your booking.
5. Help & Support
Who do I contact if something isn’t right with my membership?
Use the Contact Us page and our team will look into it for you.
Where can I find more information?
Visit our main FAQs page or reach out if you need personalised help.