Kidzplay Membership – Terms & Conditions

1. What’s Included

Kidzplay Membership covers up to 4 people:
2 adults + 2 children (under 12s).
Membership grants unlimited visits, subject to availability.
Every visit must be booked in advance through our booking system.

2. Extra Children

If your household has more than two children:

You may bring additional children with you.
A small per-visit fee applies for each extra child.
This helps us manage safety, capacity, and fairness for all families.

3. Booking Your Visits

All visits must be pre-booked.
Once booked, your visit is reserved at the venue.
Your booking will appear on the venue’s arrival list.
Please bring your membership number and surname on arrival.

4. Membership Number

Your family receives a unique membership number after joining.
This number is required when booking and entering venues.
Membership numbers cannot be shared and are linked to your surname.

5. Payment & Billing

Membership is billed monthly (£30/month).
Billing is handled securely by Stripe.
You can update payment details or cancel anytime via the Stripe Customer Portal.

6. Cancellations & Refunds

You may cancel anytime.
Your membership remains active until the end of the paid month.
No refunds are issued for partial months.

7. Fair Use

Membership is for one household only.
Sharing membership numbers may result in cancellation.
Venues may refuse entry if details do not match.

8. Venue Rules

Each partner venue has its own safety rules which must be followed.
Children must be supervised by an adult.
Venue availability may change.

9. Privacy

We collect only the data needed to deliver your membership.
Payment information is handled solely by Stripe.